Eligibility

We accept returns and issue refunds under the following conditions:

• Item received is damaged, defective or incorrect
• Request is made within 7 days of receiving the order
• Product is unopened and in original packaging (unless defective)

Non-Returnable Items

• Products that have been opened or used (unless defective on arrival)
• Orders where more than 14 days have passed since delivery
• Items purchased during clearance or final sale promotions

How to Request a Return

• Email research@pepdaddy.com with your order number and reason for return
• Include photos of any damage or defects
• Our team will respond within 24–48 hours with return instructions

Refund Process

• Refunds are processed within 5–7 business days of receiving the returned item
• Refunds are issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error

Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.